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Home Affairs Johannesburg — Hours, Fees, Contacts

Complete guide to Home Affairs offices in Johannesburg in 2026. Learn about office locations, operating hours, services offered, fees, contact information, parking, and how to get there.

Home Affairs Expert
February 7, 2026
14 min read
Home Affairs Johannesburg — Hours, Fees, Contacts

Home Affairs Johannesburg — Hours, Fees, Contacts

Johannesburg, as South Africa's largest city, has multiple Home Affairs offices offering various services including passport applications, Smart ID cards, birth certificates, and other civil registration services. Understanding office locations, hours, services, and contact information helps you plan your visit efficiently. This comprehensive 2026 guide covers everything you need to know about Home Affairs offices in Johannesburg.

Major Home Affairs Offices in Johannesburg

Johannesburg CBD Office

Location:

  • Address: 67 Commissioner Street, Johannesburg CBD, 2001
  • Area: Central Business District
  • Accessibility: Easily accessible by public transport
  • Parking: Limited parking available
  • Public Transport: Close to taxi ranks and bus stops

Services Offered:

  • Passport applications and renewals
  • Smart ID card applications
  • Birth certificate applications
  • Marriage certificate applications
  • Death certificate applications
  • Other Home Affairs services

Operating Hours:

  • Monday to Thursday: 8:00 AM - 3:30 PM
  • Friday: 8:00 AM - 1:00 PM
  • Saturday: Closed
  • Sunday: Closed
  • Public Holidays: Closed

Contact Information:

  • Phone: 011 242 9000 (main switchboard)
  • Email: Check Home Affairs website
  • Online Booking: Available via Home Affairs website
  • Walk-Ins: Accepted (arrive early)

Best Times to Visit:

  • Early morning (8:00 AM - 10:00 AM)
  • Mid-week (Tuesday-Thursday)
  • Avoid month-end
  • Avoid public holidays
  • Book appointment if possible

Randburg Office

Location:

  • Address: Cnr Republic Road and Jan Smuts Avenue, Randburg, 2194
  • Area: Northern suburbs
  • Accessibility: Good parking available
  • Parking: Adequate parking facilities
  • Public Transport: Accessible by bus and taxi

Services Offered:

  • Full range of Home Affairs services
  • Passport applications
  • Smart ID applications
  • Certificate services
  • Online booking available

Operating Hours:

  • Monday to Thursday: 8:00 AM - 3:30 PM
  • Friday: 8:00 AM - 1:00 PM
  • Saturday: Closed
  • Sunday: Closed
  • Public Holidays: Closed

Contact Information:

  • Phone: 011 781 5111
  • Online Booking: Available
  • Walk-Ins: Accepted

Features:

  • Modern facilities
  • Good capacity
  • Efficient service
  • Less crowded than CBD
  • Recommended for northern suburbs residents

Midrand Office

Location:

  • Address: Cnr Allandale Road and Old Pretoria Road, Midrand, 1685
  • Area: Midrand
  • Accessibility: Good access from N1
  • Parking: Adequate parking
  • Public Transport: Accessible by Gautrain and buses

Services Offered:

  • Full Home Affairs services
  • Passport applications
  • Smart ID applications
  • All certificate services
  • Online booking available

Operating Hours:

  • Monday to Thursday: 8:00 AM - 3:30 PM
  • Friday: 8:00 AM - 1:00 PM
  • Saturday: Closed
  • Sunday: Closed
  • Public Holidays: Closed

Contact Information:

  • Phone: 011 655 4300
  • Online Booking: Available
  • Walk-Ins: Accepted

Features:

  • Convenient for Midrand residents
  • Good facilities
  • Less busy than CBD
  • Easy access
  • Modern office

Krugersdorp Office

Location:

  • Address: Cnr Voortrekker Road and Commissioner Street, Krugersdorp, 1740
  • Area: West Rand
  • Accessibility: Accessible by car and public transport
  • Parking: Parking available
  • Public Transport: Taxi and bus access

Services Offered:

  • Full Home Affairs services
  • Passport applications
  • Smart ID applications
  • Certificate services
  • Online booking available

Operating Hours:

  • Monday to Thursday: 8:00 AM - 3:30 PM
  • Friday: 8:00 AM - 1:00 PM
  • Saturday: Closed
  • Sunday: Closed
  • Public Holidays: Closed

Contact Information:

  • Phone: 011 660 1700
  • Online Booking: Available
  • Walk-Ins: Accepted

Features:

  • Serves West Rand area
  • Good for local residents
  • Less crowded
  • Adequate facilities
  • Convenient location

Services and Fees

Standard Services

Passport Services:

  • Standard Passport (32 pages): R600
  • Maxi Passport (48 pages): R1,200
  • Child Passport: R400
  • Temporary Passport: R400
  • Emergency Travel Certificate: R200

Smart ID Services:

  • Smart ID Card: R140
  • Replacement: R140
  • Lost/Stolen: R140

Certificate Services:

  • Birth Certificate: R75
  • Marriage Certificate: R75
  • Death Certificate: R75
  • Unabridged Certificates: R75

Payment Methods

Accepted Payment:

  • Bank deposit (most common)
  • Online payment (if available)
  • Cash at some offices (limited)
  • Use ID number as reference
  • Keep proof of payment

Getting to Home Affairs Offices

Public Transport

Gautrain:

  • Accessible to Midrand office
  • Park Station for CBD office
  • Convenient option
  • Check schedules
  • Plan your route

Buses and Taxis:

  • Rea Vaya buses (CBD)
  • Metrobus services
  • Taxi services
  • Multiple routes
  • Check routes and schedules

Parking:

  • Limited parking at CBD office
  • Better parking at suburban offices
  • Arrive early for parking
  • Consider public transport for CBD
  • Plan parking strategy

Driving Directions

CBD Office:

  • From N1: Take M2 to CBD
  • From N3: Take M2 to CBD
  • From M1: Direct to CBD
  • Use GPS navigation
  • Allow extra time for traffic

Suburban Offices:

  • Better parking available
  • Less traffic congestion
  • Easier access
  • More convenient
  • Recommended if possible

Tips for Visiting

Best Practices

Before Visiting:

  • Book appointment online (if possible)
  • Prepare all documents
  • Pay fees in advance
  • Arrive early
  • Bring all required documents

During Visit:

  • Arrive on time (or early)
  • Have documents ready
  • Be patient
  • Follow instructions
  • Ask questions if unclear

Avoid:

  • Month-end periods
  • Public holidays
  • Peak times (if possible)
  • Incomplete documentation
  • Last-minute visits

Appointment Booking

Online Booking:

  • Available for most services
  • Book via Home Affairs website
  • Select preferred office
  • Choose date and time
  • Receive confirmation

Walk-In Service:

  • Available at all offices
  • Arrive very early
  • Be prepared for queues
  • May have long wait times
  • Less predictable

Office Capacity and Wait Times

CBD Office

Capacity:

  • High capacity
  • Handles many applications
  • May have longer queues
  • Book appointment recommended
  • Arrive early for walk-ins

Wait Times:

  • Varies by time of day
  • Longer during peak periods
  • Shorter with appointment
  • Plan for 2-4 hours (walk-in)
  • 30-60 minutes (with appointment)

Suburban Offices

Capacity:

  • Good capacity
  • Less crowded than CBD
  • Shorter wait times typically
  • Better experience
  • Recommended if accessible

Wait Times:

  • Generally shorter
  • 1-3 hours (walk-in)
  • 30-60 minutes (with appointment)
  • Less stressful
  • More efficient

Contact Information

General Inquiries

Home Affairs Call Centre:

  • Phone: 0800 60 11 90
  • Hours: Monday to Friday, 8:00 AM - 4:00 PM
  • Services: General inquiries, application tracking
  • Languages: Multiple languages supported
  • Wait Times: May vary

Online Resources:

  • Website: www.dha.gov.za
  • Online Booking: Available
  • Application Tracking: Available
  • Office Locator: Available
  • Fee Information: Available

Frequently Asked Questions

What are the operating hours for Home Affairs offices in Johannesburg?

Home Affairs offices in Johannesburg are open Monday to Thursday from 8:00 AM to 3:30 PM, and Friday from 8:00 AM to 1:00 PM. Offices are closed on weekends and public holidays.

Which Home Affairs office in Johannesburg is best?

The best office depends on your location. The CBD office is central but can be crowded. Suburban offices like Randburg, Midrand, and Krugersdorp are often less busy and have better parking. Choose based on convenience and your location.

Can I book an appointment online for Home Affairs in Johannesburg?

Yes, most Home Affairs offices in Johannesburg offer online appointment booking through the Home Affairs website. Booking an appointment helps reduce wait times and ensures you're seen at your preferred time.

What services are available at Home Affairs offices in Johannesburg?

Home Affairs offices in Johannesburg offer full services including passport applications and renewals, Smart ID card applications, birth certificate applications, marriage certificate applications, death certificate applications, and other civil registration services.

Is parking available at Home Affairs offices in Johannesburg?

Parking availability varies by office. The CBD office has limited parking, while suburban offices like Randburg, Midrand, and Krugersdorp have better parking facilities. Consider public transport for the CBD office, or use suburban offices if accessible.

How long are wait times at Home Affairs offices in Johannesburg?

Wait times vary by office and time of day. With an appointment, expect 30-60 minutes. For walk-ins, expect 1-4 hours depending on the office and time. Suburban offices typically have shorter wait times than the CBD office.

What documents do I need to bring to Home Affairs in Johannesburg?

Required documents depend on the service you need. Generally, bring your valid ID document, completed application forms, required supporting documents (birth certificate, marriage certificate, etc.), proof of payment for fees, and any other documents specific to your application.

Are Home Affairs offices in Johannesburg accessible by public transport?

Yes, Home Affairs offices in Johannesburg are accessible by public transport. The CBD office is easily accessible by taxi, bus, and Gautrain. Suburban offices are accessible by bus and taxi. Check routes and schedules before visiting.

Can I pay fees at Home Affairs offices in Johannesburg?

Fees are typically paid via bank deposit before your appointment, though some offices may accept cash payments (limited availability). Check with your specific office about payment methods. Always bring proof of payment to your appointment.

What if I need urgent services at Home Affairs in Johannesburg?

For urgent services, contact Home Affairs directly to discuss your situation. Some offices may offer priority service for urgent cases, though this is not guaranteed. Emergency travel documents may be processed faster than regular applications.

Conclusion

Home Affairs offices in Johannesburg offer comprehensive services including passports, Smart ID cards, and certificates. Major offices are located in the CBD, Randburg, Midrand, and Krugersdorp, each with different advantages. The CBD office is central but can be crowded, while suburban offices offer better parking and shorter wait times. Operating hours are Monday to Thursday 8:00 AM - 3:30 PM and Friday 8:00 AM - 1:00 PM. Book appointments online when possible, arrive early, and prepare all documents in advance for a smooth experience.

For more information about specific Home Affairs services, requirements, or other office locations, explore our other comprehensive Home Affairs guides.


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About the Author
Home Affairs Expert

Home Affairs Expert

Specializing in South African Home Affairs services, passports, IDs, and visa applications with extensive knowledge of office locations and services.