SARS Office Polokwane

The SARS Polokwane branch is the primary tax office for the Limpopo province. Located in the provincial capital, it serves individual taxpayers, government employees, farmers, small business owners, and employers from Polokwane, Tzaneen, Thohoyandou, Mokopane, and the broader Limpopo region. The office handles personal income tax, provisional tax, VAT, PAYE, and company tax matters. This guide covers how to book an appointment, what documents to bring per service, and how to resolve common tax issues.

Office Details

Address: SARS Polokwane, Dorp Street, Polokwane, 0699
Area: Polokwane CBD (Limpopo provincial capital)
Public Transport: Taxis and minibuses serve Polokwane CBD. Parking is available near the office.

Operating Hours:

• Monday to Friday: 08:00 AM - 04:00 PM
• Saturday, Sunday, Public Holidays: Closed
• Appointments are required for most services.

How to Book an Appointment

1. Via eFiling: Log in at www.sarsefiling.co.za and navigate to "Book Appointment."
2. Via the SARS call centre: Call 0800 00 7277 and request an appointment at the Polokwane branch.

Book in advance, particularly during tax filing season (July–October) when Polokwane serves its full Limpopo catchment.

Services Available at Polokwane

• Personal income tax (ITR12) filing and queries
• Provisional tax (IRP6) submissions
• VAT registration, returns, and queries
• PAYE registration and employer return queries (EMP201 / EMP501)
• New tax registration (individuals and entities)
• Tax Compliance Status (TCS / tax clearance pin)
• Outstanding return or debt resolution
• Agricultural and farming income tax queries
• Profile updates (banking, address, representative)

Document Checklists by Service Type

Personal Income Tax Return (ITR12)

• South African ID or passport — original
• IRP5 / IT3(a) certificates from all employers and income sources
• Medical aid certificate (for tax credit)
• Retirement annuity contribution certificate
• Travel logbook (if claiming travel allowance)
• Any SARS correspondence or verification letters

Provisional Tax (IRP6)

• Tax reference number
• Previous year's taxable income figure
• Current year income estimate with supporting calculations
• Any penalty or interest correspondence

VAT Registration or Query

• Business or company registration documents
• VAT registration number
• Supporting invoices and financial records for the period in question
• ID of the authorised representative

PAYE Registration or Employer Query

• Company or entity registration documents
• Employer tax reference number
• EMP201 and EMP501 payment records and reconciliations
• Authorised representative's ID

Agricultural / Farming Income Tax

• Farm trading account or income statement
• Livestock schedule (if applicable)
• Cooperative IRP5 / IT3(a) certificates
• Capital expenditure records

Tax Debt or Payment Arrangement

• SARS statement of account
• Proof of recent payments
• Income and expense summary

eFiling vs Branch Visit

Use eFiling first for:

• Return submissions and status checks
• Uploading supporting documents for verification requests
• Requesting statements of account
• New tax registrations (income tax, VAT, PAYE)
• TCS pin requests

Come to the Polokwane branch when:

• Your eFiling access is blocked due to an identity issue
• SARS has issued a verification letter requiring original documents
• You are responding to an audit or formal query
• A payment arrangement requires in-person documentation

Visit Timing Tips

Best time: Tuesday to Thursday, 09:00–11:00 AM.

Avoid: Mondays, Fridays, month-end, and the July–October tax season. Note that Limpopo's farming and agri-processing sector brings additional demand during harvest and planting transitions.

Common Issues and How to Fix Them

Refund not received after assessment

Check your banking details on eFiling. If they are unverified or mismatched, visit the branch with your ID and a bank letter or stamped statement.

Account locked on eFiling

Visit the Polokwane branch with your original ID to resolve identity-related access problems.

Outstanding return showing after submission

Wait 48–72 hours. If still showing after a week, visit with your submission confirmation.

Agricultural income query unresolved

Bring full farm income documentation — Polokwane SARS serves a significant farming community and has staff familiar with agri-sector queries.

Government employee ITR12 query

Many Limpopo government employees receive auto-assessments. Check eFiling for your notice. If the auto-assessment is incorrect, raise an objection via eFiling within 40 business days.

Frequently Asked Questions

Can I handle Limpopo VAT matters at Polokwane even if my business is registered in Gauteng?

If your business is registered in Gauteng, your VAT account sits with that province's SARS office. However, you can visit Polokwane for general assistance and document submissions. Complex matters are usually best handled at your registration branch.

I'm a traditional authority (chief / headman) receiving income. How do I declare it?

Income received from tribal levies and traditional authority roles may be taxable. Visit the Polokwane branch with documentation of your income and they can advise on registration and return obligations.

Does the Polokwane SARS office serve areas like Tzaneen and Thohoyandou?

Yes, but Tzaneen and Thohoyandou may have satellite SARS offices or outreach points. Call 0800 00 7277 to confirm the nearest office to your location before traveling to Polokwane.

I missed last year's tax deadline. What should I do?

File as soon as possible via eFiling. SARS charges administrative penalties for late filing. Voluntary disclosure and early filing reduce the total penalty.

Related Guidance

• Explore related guidance: Category hub
• Use our practical tools: Free checker/calculator

Official References

• SARS Website: www.sars.gov.za
• SARS eFiling: www.sarsefiling.co.za
• SARS Call Centre: 0800 00 7277

Last Reviewed

Last reviewed: 2026-03-03. Tax rules, rates, and procedures change — verify against www.sars.gov.za before acting.