SARS Office Randburg

The SARS Randburg branch serves taxpayers across the northern Johannesburg suburbs — including Randburg, Northgate, Roodepoort, Honeydew, Northriding, and surrounding areas. The office handles personal income tax, VAT, PAYE (payroll), and provisional tax matters for both individuals and business owners. This guide covers how to book an appointment, what to bring per service type, and how to resolve common issues.

Office Details

Address: Randburg Civic Centre, Republic Road, Randburg, 2194
Area: Randburg (northern Johannesburg suburbs)
Public Transport: Bus and taxi routes serve Republic Road. Parking is available at the civic centre.

Operating Hours:

• Monday to Friday: 08:00 AM - 04:00 PM
• Saturday, Sunday, Public Holidays: Closed
• Appointments are required for all services. Walk-in capacity is very limited.

How to Book an Appointment

1. Via eFiling: Log in at www.sarsefiling.co.za, go to "Organisations, Tax Products and Services" or the home page dashboard, and select "Book Appointment."
2. Via the SARS call centre: Call 0800 00 7277 (toll-free) and request an appointment at the Randburg branch.

Book at least several days in advance — slots fill quickly during tax season (July to October) and around month-end.

Services Available at Randburg

• Personal income tax (ITR12) filing and queries
• Provisional tax (IRP6) submissions and queries
• Tax registration (new taxpayer number)
• PAYE registration and employer queries
• VAT registration and return queries
• Outstanding returns or debt arrangements
• Profile updates (banking details, address, representative)
• SARS audit or verification support

Document Checklists by Service Type

Personal Income Tax Return (ITR12)

• South African ID or passport — original
• IRP5 / IT3(a) certificates from employers
• Medical aid certificate (tax credits)
• Retirement annuity contribution certificate
• Travel logbook (if claiming travel allowance)
• Home office expense records (if applicable)
• Any SARS correspondence referencing the return

VAT Registration or Return Query

• Company registration documents (CK1 / CoR14.3)
• Tax reference number(s)
• VAT registration number
• Supporting invoices and financial records for the period in dispute
• ID of the authorised representative

PAYE Registration or Employer Query

• Company/close corporation registration documents
• Employer tax reference number
• Payroll records for the period in question
• Relevant EMP201 / EMP501 submissions
• ID of the authorised representative

Outstanding Tax Debt or Payment Arrangement

• SARS statement of account
• Proof of recent payments
• Income and expense summary (for payment arrangement negotiations)
• ID

Profile Update (Banking / Address / Representative)

• ID document
• Bank confirmation letter or stamped bank statement (for banking changes)
• New contact details in writing
• Power of attorney or SARS representative form (if acting on behalf of a taxpayer)

eFiling vs Branch Visit

Use SARS eFiling first:

• Check your return status and SARS correspondence
• Submit ITR12 returns and supporting documents
• Request a statement of account
• Register for PAYE or VAT

Come to the branch when:

• Your eFiling profile is locked or has an identity issue
• SARS has raised a verification request that requires original documents
• You have an audit or SARS query needing face-to-face resolution
• A debt arrangement requires formal discussion

Visit Timing Tips

Best time to visit: Tuesday to Thursday, mid-morning (09:00–11:00 AM).

Avoid: Monday mornings (busy after weekend), Fridays (staff sometimes reduced), month-end, and the July–October tax season peak when queues at Randburg can extend significantly.

Common Issues and How to Fix Them

Return submitted but assessment not issued

Log into eFiling to check if SARS requested supporting documents. If a verification letter (SARS30) has been issued, upload the documents via eFiling or bring originals to your branch appointment.

Refund not paid after assessment

Check your banking details on eFiling. If they are incorrect or not verified, SARS will not release the refund. Visit the branch with your ID and bank confirmation to update your banking details.

Account blocked or locked on eFiling

This is usually caused by an identity mismatch. Visit the Randburg branch with your original ID document to resolve.

Outstanding return showing despite having filed

Check the tax year and return type. Returns submitted via eFiling take time to reflect. If it shows as outstanding more than 7 days after submission, visit with a copy of the submission confirmation.

Frequently Asked Questions

Do I need a tax number before visiting?

Not if you are registering for the first time. SARS will issue your tax reference number during the registration appointment.

Can I bring someone with me to my appointment?

Yes. A representative (e.g. accountant, tax practitioner) can attend with you, but must bring a signed Power of Attorney or be registered as your representative on eFiling.

What if I miss my appointment?

Cancel via eFiling or the call centre as soon as possible and rebook. No-shows during peak season can mean waiting 2–3 weeks for the next available slot.

Can I sort out a deceased estate matter at Randburg?

Yes, but bring the death certificate, executor's letters of authority, and the deceased's tax records.

I'm a non-resident working in South Africa. Can I use the Randburg office?

Yes. Non-residents employed in South Africa and earning a local income register and file through the standard SARS system. Bring your passport and work permit documentation.

Related Guidance

• Explore related guidance: Category hub
• Use our practical tools: Free checker/calculator

Official References

• SARS Website: www.sars.gov.za
• SARS eFiling: www.sarsefiling.co.za
• SARS Call Centre: 0800 00 7277

Last Reviewed

Last reviewed: 2026-03-03. Tax rules, rates, and procedures change — verify against www.sars.gov.za before acting.