SARS Office Durban — Hours & Contacts

Durban, as KwaZulu-Natal's largest city and major port, has multiple SARS offices serving the region's taxpayers. Understanding office locations, hours, services, and contact information helps you plan your visit efficiently. This comprehensive 2026 guide covers everything you need to know about SARS offices in Durban.

Major SARS Offices in Durban

SARS Durban CBD Office

Location:

• Address: 330 Anton Lembede Street (Smith Street), Durban CBD, 4001
• Area: Central Business District
• Accessibility: Easily accessible by public transport
• Parking: Limited metered parking available
• Public Transport: Close to taxi ranks and bus stops

Services Offered:

• Tax return filing assistance
• Tax registration
• Account queries
• Payment arrangements
• Document submission
• General tax inquiries
• VAT registration
• Provisional tax assistance

Operating Hours:

• Monday to Friday: 8:00 AM - 4:00 PM
• Saturday: Closed
• Sunday: Closed
• Public Holidays: Closed
• Note: Appointments required for most services

Contact Information:

• Phone: 0800 00 7277 (SARS call centre)
• Email: Check SARS website for specific email
• Appointment Booking: Via eFiling or call centre
• Walk-ins: Limited, appointments preferred

Getting There:

• By Car: Accessible from N2, N3, and city centre routes. Limited parking available.
• By Public Transport: Taxis and buses serve the CBD area. Close to main transport hubs.
• Parking: Metered street parking and nearby parking garages. Arrive early for parking.

Tips for Visiting:

• Book appointment in advance via eFiling or call centre
• Arrive 15 minutes early for appointment
• Bring all required documents
• Have ID and tax reference number ready
• Allow extra time for parking

SARS Pinetown Office

Location:

• Address: Pinetown Civic Centre, Old Main Road, Pinetown, 3610
• Area: Pinetown
• Accessibility: Good access from surrounding areas
• Parking: Available at civic centre
• Public Transport: Accessible by bus and taxi

Services Offered:

• All standard SARS services
• Tax return assistance
• Account management
• Payment processing
• Registration services
• VAT assistance

Operating Hours:

• Monday to Friday: 8:00 AM - 4:00 PM
• Saturday: Closed
• Sunday: Closed
• Appointments: Required for most services

Contact Information:

• Phone: 0800 00 7277
• Appointment Booking: Via eFiling or call centre
• Location: Convenient for Pinetown and surrounding areas

Getting There:

• By Car: Easy access from N3 and Old Main Road. Parking at civic centre.
• By Public Transport: Bus and taxi services available.
• Parking: Civic centre parking available.

Services Available at SARS Offices

Tax Return Services

Available Assistance:

• Filing tax returns
• Return amendments
• Return status queries
• Return-related questions
• Complex return assistance

Registration Services

Available Registrations:

• Income tax registration
• VAT registration
• Provisional tax registration
• PAYE registration
• Other tax registrations

Account Management

Available Services:

• Account balance queries
• Statement requests
• Payment arrangements
• Account updates
• Debt management

Appointment Booking

How to Book

Via eFiling:

1. Log in to eFiling
2. Navigate to "Book Appointment"
3. Select office and service
4. Choose date and time
5. Confirm booking

Via Call Centre:

1. Call 0800 00 7277
2. Request appointment
3. Provide details
4. Receive confirmation
5. Note reference number

Best Times to Visit

Recommended Times

Best Days:

• Tuesday to Thursday (less busy)
• Mid-month (avoid month-end)
• Mid-morning (10:00 AM - 12:00 PM)
• Early afternoon (1:00 PM - 2:00 PM)

Avoid:

• Mondays (often busiest)
• Fridays (often busy)
• Month-end periods
• Tax season peak (July-October)

Frequently Asked Questions

Do I need an appointment?

Yes, appointments are required for most services. Book via eFiling or call centre. Walk-ins may have long waits.

What are the office hours?

Most offices are open Monday to Friday, 8:00 AM - 4:00 PM. Closed weekends and public holidays.

How do I book an appointment?

Book via eFiling (log in and navigate to "Book Appointment") or call the SARS call centre at 0800 00 7277.

What should I bring?

Bring valid ID, tax reference number, and all relevant documents for your specific query or service.

Conclusion

SARS offices in Durban provide essential tax services to KwaZulu-Natal's taxpayer base. By understanding office locations, booking appointments in advance, bringing required documents, and planning your visit, you can efficiently access SARS services. Remember that many services are available online via eFiling, which may be faster and more convenient than visiting an office.

For the most current information, always check the SARS website or contact the SARS call centre at 0800 00 7277.

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Related Articles:

• How to Contact SARS (Phone & Offices)
• How to Submit Your Tax Return (2026 Guide)
• How to Register for SARS eFiling (2026)

Official Resources:

• SARS Website
• SARS eFiling
• SARS Call Centre